CEU Live Webinar - Retention by Design: Customer-Centric Insurance in the Digital Era

Description

Technology is transforming insurance service delivery, but empathy still drives loyalty. Examines how to integrate digital tools such as AI chatbots, self-service portals, and CRM systems with genuine human connection to create a superior customer experience. Learn how to identify situations where personal interaction matters most, implement a balanced service framework, and prevent burnout in high-stakes roles. Uncover future trends, including ethical AI design and predictive analytics, that help insurance professionals anticipate client needs while meeting compliance standards and enhancing brand trust.

This course is NOT approved for CE in Colorado.

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